Customer Testimonials
Vinny my advisor knowledge professional answered all my concerns kept me up dated on my vehicle repairs
My scheduled appointment was on time. The service was completed in a reasonable time frame.
Awesome service
Excellent service and quick in and out time frame.
Friendly service. Process with very quickly and smoothly. My sales rep Justin was very nice! Would recommend this dealership.
I bought my truck out of town Rick Garza made it super simple and even delivered the truck to me had an overall great experience very easy and smooth process
Worst customer service i ever seen 😑
Brian was awesome. Worked hard answering my endless questions and really came through in making sure I was in the model I wanted and at a payment I could afford.
Great customer service, Roy very helpful and made the whole car exiperence very fast and easy, highly recommend
Awesome experience with salesman Brian Leija. He worked super hard for us and was knowledgeable and fair and just a really nice guy.
Excellent!
All I can say is if you need something to ride in go see Ms Jennifer Guerrero she is my saleswoman. She worked her magic so smooth that she went above and beyond and bend over backwards to make you happy and satisfied with what she puts you in. Ms Jennifer was very courteous and very professional and very caring. While working with her to put me in a car. She makes you feel like family. I love my 2023 Nissan Rouge Grey with a sunroof Baby I'm enjoying my ride. Ms Jen thank you from the bottom of my ... Read More Google - Oct 30, 2026
Customer service all around except for receptionist, all back office workings and the infamous accounting dept are lacking greatly in abilities to perform their jobs and to do it with respect and understanding for the customer. Based on my overall experience, I would not come back here for my next Nissan. To which we did not.
Overall okay experience. No one really showed me the features on the car. I did my own research and figured them out. Manager Oscar is not really going to negotiate with you even though they will tell you they will. They also gave me a car with a nail in the tire and so when I woke up the next day my tire was flat. Finance will sell you on an extended warranty and then not mention that you have a deductible if you want to use it.
Everyone I spoke to was helpful, kind, professional and knowledgeable. I love to be able to go somewhere, especially a dealership and feel like I'm a person/ more then just a $$$. There were a few i had the privilege to speak withfor service and yo purchase a vehicle. thanks for your help in this awesome facility/ dealership!
When I made appointment, I was quoted one price. Once I arrived at dealership, the service rep tried to tell me it was more and thar I had been misquoted. I then went online and found a coupon and he still tried to tell me it wasnt applicable (stated it was only for Nissans and not for Infiniti cars. I had to argue that website did not state it was only for specific makes. He finally agreed to honor it, but had I not been adamant, I would have been overcharged. Simple oil change took 2 hours, even with appointment. At ... Read More DealerRater - Oct 26, 2026
We received good service on our Nissan Altima. Mike was great !! He made sure we were happy and satisfied
Great experience purchasing used Nissan Rogue. Consultant Bryan Leija was friendly, professional, and helpful throughout the process. Went above and beyond to make sure trade-in process went smoothly.
They are friendly and nice to work with
Irma was amazing. Great experience and very kind and straight to the point!
Was called to bring my car in, made appointment. Dealership is 30 minutes from my home, when I got there Mike in service looked at my mileage 2230 and told me they have nothing to do on my car, they contacted me to see how my service appointment went. Told them they didn’t even look at anything. I wasted an hour and a half of my time and had to drive 50 miles round trip. Never called and apologized or anything. What a joke.
Kind, professional, helpful- thanks Mike for your help
First time enjoying a vehicle buying experience. Great customer service from the moment you walk in to the end process. Jakob W. was able to answer every/all questions and find the right vehicle for us. Definitely recommend this dealership!
Jennifer in sales is always: Great to work with Adrien in Finance was wonderful as well
This was my first time at Cavender Nissan San Marcos. I had a pleasant experience with both Mike and Vinny.
Cavender is a great place to find your new vehicle. My husband and I felt welcomed we were in no rush to find our new vehicle. Rick Garza is our new car salesman! We highly recommend Rick, he was clear straight forward and listened to what we were looking for. Bob in the finance department he was clear and made everything seamless. Thank you Cavender for making us feel welcome, cared for and providing security with our new vehicle. See you on our next purchase!
Recently bought a used Altima from Cavender. The salesperson Edward Gomez was quite thorough. Had problem with the car within a few weeks. Edward worked through the issues and solved them. I appreciate the service.
Vehicle was exactly what I wanted. Roy Gonzalez my salesman was great. The experience was very pleasant.
Just in amazing! He was able to get me into a vehicle and made it very easy. Highly recommend. Also, Bob was amazing as well. Did not dissapoint.
Had to replace a car for my daughter. Wasn’t looking to buy her a Cadillac or anything pricey so to speak. Was looking for something “new-sed”. Brian Leija immediately expressed empathy and went to work. Ultimately I purchased an actual new vehicle and Brian new exactly how to make me feel like that was the better way to go. I’ve bought nearly 20 vehicles in my life, I know what sales tactics and pressure purchasing looks like. And I’m not naive in thinking Brian has a job to do in making sales. He made the encounter feel like ... Read More Google - Oct 15, 2026
Irma was a pleasure to work with. Found a reasonably priced Durango for my Son. Thanks again.
Easy to get through the process. This is the second car we’ve bought from Cavender Nissan San Marcos and Roy Gonzalez. Roy works to get the best deal and is straightforward with his explanations of anything I didn’t clearly understand. We’ll be back again for our next car as well. Also, their service department is great. Mike is always friendly and quick to get me checked in and kept well-informed. Overall great experience.
I was really happy with my experience here. I've sold cars, so I know a lot of the games dealerships play, but the salesperson I work with, Justin Sheffield, was very straightforward and I would definitely recommend him! From the moment I called in, he did exactly what I needed, got the vehicle ready, and I was in and out of the dealership in an hour and 45 minutes. Bob Barker in Finance was also great to work with, listened to me, and didn't try to sell me things I didn't need, which was greatly appreciated. I also ... Read More Google - Oct 12, 2026
I truly had such a great experience at Cavender Nissan San Marcos! The service was top tier and everyone there was so welcoming. Jennifer went above and beyond to get me in a new car that was perfect for me. She fulfilled all my needs and made the process so comfortable and smooth. Bob also was a great help and made sure to get me a payment I was comfortable with. Thank you guys so much for making this such a lovely experience!
Fantastic experience, very customer forward. Roy was of great help, very knowledgeable and great guy. Great work!
Ask for Irma Zamora when you visit Cavender Nissan of San Marcos because she is kind, direct and ready to work with you on your purchase!
Staff at Cavender's are very nice and informative about all your needs in finding and making a decision when buying a vehicle. They make you feel like family. They made my decision easy when i bought a vehicle for my wife. Awesome Service!!! I may have found a dealer for my future needs when looking for a vehicle. They made it easy..
Was helped by Jakob! Answered all my questions with clarity! Thank you!
I had a wonderful experience purchasing my car, and I especially want to thank my sales lady Irma Zamora, for making the entire process so easy and stress-free. She was friendly, professional, patient, and very helpful throughout the whole experience. She took the time to answer all my questions and made sure I felt comfortable with my decision. I truly appreciate her excellent customer service and would definitely recommend her to anyone looking to purchase a vehicle. Thank you for helping me find my new car! 🚗❤️
Rick Garza made the entire car-buying experience easy and stress-free. He was knowledgeable, patient, and took the time to answer all of our questions. His professionalism, honesty, and excellent customer service really stood out.I highly recommend asking for Rick Garza.
My service advisor was excellent I will come back he made it fast as he could and really took good care of me very happy customer
I was helped by Rick Garza and was able to maintain a perfect balance of financial independence for my down payment and monthly expenses thanks to him.
I was helped by Rick Garza and he was a wonderful salesman to helping me find the right vehicle to afford.
Awesome assistance from Jakob wogoman! Thank you so much for your great attention! Keep up the good work
Jakob was awesome to work with! He was super helpful, answered all my questions, and made the whole process really easy. I never felt pressured and he genuinely made sure I was taken care of. Definitely appreciate his help and would recommend him to anyone looking for a car at Cavender Nissan San Marcos!
I had a great experience working with Rick at San Marcos Nissan. He was professional, knowledgeable, and genuinely took the time to make sure everything went smoothly. He answered all my questions, kept the process straightforward, and never made me feel pressured. If you’re looking for someone who is honest, helpful, and will take care of you throughout the entire car-buying process, I definitely recommend asking for Rick. Great customer service from start to finish! JR
Jakob Wogoman is a GREAT salesman 10/10 recommend
This place exceeded all my expectations. All of friends have gone here to get their cars, and I had to see what it was all about. Jakob was great to talk to and made me feel like I knew stuff about cars for a second. So glad he ended up as my salesman because now I know exactly what I want.
Great customer service. Jakob had all the answers and taught me so much. Excited to go back and leave with a new car!
jakob is amazing! gave me great service which encouraged me to recommend the location and him to my friends. thank you jakob!!
Excellent service from Jakob. Had all the answers I was looking for.
Jakob was great !
Cavender Nissan has a great array of cars and excellent customer service. I stop by to see if they had any cars in my price range and was astounded by the quantity they had. Jakob was the salesman that helped me and I wouldn’t have wanted anyone else. Jakob answered every question I had and even had more information to share than I would have expected.
I have personally had an extremely terrible past experience at a different dealership, so I was very skeptical coming into a new one. Some young man helped me out, I believe his name was Jakob or something along the lines, anyway, he was amazing. All my worries went right out the window, he was super knowledgeable about the cars and not once did he give me any negative attitude. I am so pleased with my experience, and I love love love the options he showed me. I will definitely be back if I ever want to look for a new ... Read More Google - Oct 1, 2026
great service, jakob was very professional and helpful, and the service for my beloved nissan versa was quick. highly recommend.
Went to Nissan to look at cars for fun, but left with so much information and a new found want for a new car. Jakob taught me so much information about each car I asked about, and even had some amazing deals. It truly couldn’t have been any better. Once I get my money up, Jakob will be seeing me again, and trust I will be leaving in my new car.
I recommend anyone looking for a vehicle to get w Mr Rick Garza at cavender Nissan in San Marcos Texas!!!! Very professional and would also add that not only was Mr Rick Garza polite, but was very patient w me on selecting a vehicle. So anyone n need of a vehicle, get w Mr Rick Garza at cavender Nissan n San Marcos Texas!!!!
Jakob was a great salesman, walked me through everything and answered all my questions. Best car shopping experience I’ve ever had!
I have been car shopping and always got disappointed the sales people gave me hope and when I went to the dealership left no car and nothing but disappointment and waste of my time. Until now I was second guessing but Rick Garza made not only my day but my kids day. He did everything he could possibly do to guaranteed I will leave the lot in a car and that’s what he did and Rick myself and my family thank you..
I usually am timid at car dealerships and places in general but Jakob wogoman I believe really made me feel welcome and I will be returning.
Rick Garza was awesome. Told him what I was looking for how much I wanted to stay under and the max of mileage I wanted in the vehicle. Everything he said was the truth. And he did everything he said he was going to do. Thank you Rick. I will definitely refer people to see you..
Just browsing cars as mine is getting up there in miles, but jakob gave me lots of recommendations based on the necessities I described needing, and gave me banger deals if I decide to pull the trigger. I’m pretty sure he’d babysit my kid if I asked him to. If you go here, ask for him!
We bought a car from this dealership. Mind you I didn’t go in to waste time. I did take notice when I arrived the car was alil over dirty and mind you I didn’t make anything of it but my error was that I didn’t ask em to wash the car before I bought it. I signed paperwork and, the car was sent off to clean… mind you just a wipe down with a rag. But upon further inspection of the car I noticed a larger then a pin head paint chip right on the door handle ... Read More Google - Sep 30, 2026
Great experience here at this dealership! Great salesman Rick Garza! Super nice and fast! Definitely recommend going on to see them here!
Great Customer Service! I couldn’t have had a more helpful group than Bryan and Richard in Ssles and Adrian in Finance. Thank you for your kind assistance.
The service team at this dealership was exceptional, making our experience with our Sport Rogue a pleasure. However, I must express my disappointment with the manager, Richard, who displayed hostility and demeaning behavior towards my fiancée and me due to a misunderstanding with the sales representative.
We had already scheduled a visit to pick up our current vehicle that was being serviced. The sales representative offered to pick us up from our home, and we expressed interest in purchasing a new vehicle at the dealership. However, we informed her that we wouldn’t be able to finalize the purchase ... Read More Google - Sep 19, 2026
Dealership is dirty. Waiting area is dirty. Had to find someone in service. Simultaneously blaring a loud tv and radio station in waiting area-could not even hear conversation. Made an appointment for service on my new car. Arrived on time-told would be hours wait for oil change. After an hour wait asked for my vehicle back. They had not even begun. Will not return. Will find another dealer who wants the business!
Use the Nissan rogue dealership in San Marcos and ask for Vinny. He’s the best he’ll help you get things done quick and fast. It’s been a really good place for me.
Sales Consultant (Richard Garcia), Service Department crew (Ray and Vinny), and Bob from Finance were all AWESOME and a pleasure to deal with! They made the whole process seamless. I have been going to the Nissan in San Marcos since 2009 and have always been extremely satisfied with the people and service. Will continue go in the future. Thanks Guys for everything!
As soon as I pull up I was met by Mike Riley. Service was outstanding and super follow up
As soon as I pulled up to the service center I was meet by the gentleman that puts the paper mat in your car check your levels windshield wiper fluid check the tires then the service manager Vinny came out and checked out on my appointment what I need done oil change tire rotation first visit on my new 2025 Nissan kicks told me it would be roughly 2 hours and it was two hours. The waiting area was nice and clean. Coffee was supplies. Water was supplied at the TV on with news, volume was nice and low not to disrupt ... Read More DealerRater - Sep 11, 2026
So far the communication issues, keep you posted
The experience of purchasing my Pathfinder was effortless. Very happy with the transaction. Trying to get through to the service department (hang ups, no call backs, online scheduler does not work) has been awful.
reviewing as a non car buyer: me and my partner went to several dealerships yesterday looking for a truck. this location was the most overwhelming experience. salesman were spread out at the front on watch. one ran over to us to the passenger window before we could browse the lot at all, and my partner waved him over to his side thankfully. salesman was aggressive and loud. felt like predators and prey at this location. we went with a more relaxed experienced at another dealership. wouldn’t recommend here if high energy car buying isn’t compatible with you.
Terrible dealership do not keep their word! stay away took my money never delivered. QUICK TO TAKE MONEY SLOW TO DO WHAT THEY SAY.
Absolutely worst costumer service ever experienced. It has been 3 years of bad service and I don’t care attitude from Mike, Vinny, Ray the GM. Go any where else to buy a car and have it serviced. 2 hour wait for scheduled oil change is ludicrous. And this is every time you go in. They just do not care.
Dishonest dealer. Called to ask about a car and received a price of 21k. Go to make a deal only to be told the price is 26k
I wanted to give everybody a heads up on my terrible experience with Cavender Nissan in San Marcos. I signed a contract to purchase a brand new car on May 14. I was told that the car would be delivered on May 15 as it was on a truck to the dealership from their logistics lot. On May 15, the car never came and they said maybe it would arrive on Saturday. The car never arrived on Saturday and then they told me they had delivery receipt that it would be delivered on Monday, May 18. May 18 came and went with no car. Then ... Read More Google - May 22, 2026
Brandon M should not be in a sales role. The entire experience at this dealership was frustrating from start to finish.
The environment itself was chaotic. Employees were literally yelling across the sales floor multiple times, which made it feel unprofessional and disorganized.
I live an hour outside San Marcos and when I showed up for my appointment for the window tint they said we had to reschedule after I waited for 35 minutes at the dealership.
Communication was poor throughout the process. We constantly had to follow up, and it ultimately took three full weeks of repeated calls, texts, and ... Read More Google - Apr 30, 2026
They service department don't call u back I called Friday Saturday Monday and Tuesday leaving message no return calls and treat my daughter like she didn't know what she was talking about on her car unprofessional very upsetting
I’m writing this on behalf of my boyfriend after what should have been a simple visit turned into a really frustrating and concerning experience.
He went into a Nissan dealership just a couple of days after buying his car to get a small issue checked out—a rooftop light that won’t turn off when operating the convertible top. Instead of starting with basic diagnostics, they immediately jumped to saying they’d have to take the car apart and that it could cost thousands of dollars, pointing to the convertible top hydraulic pump and motor as the problem.
What’... Read More Google - Apr 7, 2026
I had an extremely disappointing experience at this dealership’s service department and feel compelled to share it so others know what to expect.
From the moment I arrived, I was met with unnecessary hostility from Vinny. I came in for a simple diagnostic on an issue with my convertible top—something that is currently functioning—but was immediately told it would cost $650–$800 just to take apart a working component. There was no effort to actually listen to what I was explaining about the issue. In fact, I had to repeat myself multiple times because it was clear he wasn’... Read More Google - Apr 7, 2026
I brought my vehicle in for what should have been a simple issue, and unfortunately the experience was frustrating from start to finish.
The main problem wasn’t even the repair itself—it was the lack of communication and basic customer service. I took the time to clearly explain what was going on with my car, but it felt like no one was actually listening. I kept having to repeat the same details, and even then, the responses I got didn’t reflect what I had just explained.
Instead of walking me through a proper diagnosis, I was quickly pushed ... Read More Google - Apr 7, 2026
Set appointment for one of their free multi point inspections for a used car I just bought. When I got there, the service agent started asking what was wrong with the car and why I brought it in. When I told him it was just a multi point inspection because I just bought the car, he told me it would cost $260. I left. He was obviously lying and just didn't want my business. DO NOT USE! DEFINITELY DON'T TRUST!!
Update: See it for yourself in the owners response. It's not about a large bill. It's about the admission that the services recommended were not even checked at the vehicle. The services were not checked off as completed in Cavender's computer so they recommended and were going to charge for it even if the vehicle didn't need it.
Since you decided to pinpoint the license plate light charge. Cavender Nissan attempted to charge $249.34 for a $5.12 bulb that was changed in less than 10 minutes. Do better Cavender Nissan, don't take advantage of your customers.
Cavender Nissan ... Read More Google - Mar 21, 2026
My wife and I bought a car from Nissan Cavender of San Marcus in December and had a horrible experience. After being there for multiple hours we finally found a car we wanted and agreed on a price which included the tax, title and license ( or so we were told). We found out after everything was signed that we were charged all those fees on top of the agreed upon price. We purchased multiple services and a warranty from them and were never given the actual price of them just how much more a month we would pay. We were ... Read More Google - Feb 7, 2026
Went in to claim a prize from their “Deal or No Deal” event, which stated no purchase was required. The printed code on my flyer was marked as a winning number, and the validation website confirmed my flyer’s code, so I reasonably expected the $2,500 prize. When I arrived, they used a different in-store board to change the outcome.
The validation site only collected my name and email, and I was later contacted as if I were interested in buying a car. Instead of $2,500, I was given a pair of “Air Pods” (see photo). You can judge for yourself.
I ... Read More Google - Dec 17, 2025
Read that contract multiple times take pictures do everything you can do to ensure they do not steal from you because they will if you let them. They had to reissue my contract multiple times and they still did not get it right. They will even issue charges to your account without your permission. Not cool Cavendar Nissan. You should always get permission from the payee to issue a payment against their card. I will never return to purchase a vehicle here again. This was a horrible process all around!
This company uses deceptive practices to make a sale. I had an absolute horrible experience with this dealership. A few years ago they were a more solid organization but I can tell that greed has gotten the best of this company. I won't be coming back and I was almost a repeat customer.
Avoid. While the haggling and long purchasing process wasn't fun, getting a few repairs made under their pre-owned warranty has been a total nightmare.
They sold us a pre-owned vehicle with some small defects (faulty tail light and key fob) that didn't become apparent until after the purchase. So much for their "pre-owned inspection process." I took it back the next day, and they agreed to fix them. Great. But three trips to their service department later and they still can't manage to change a bulb and program a key.
In the interactions I've ... Read More Google - Oct 24, 2025
I reached out and haven't heard back. I had went in for a service for an oil change and mind you until I was at the register to pay was when I was told I had a oil pan leak like why would you change my oil if I have a leak at least tell me so I can get it fixed before you sit there and charge me for oil change when I am going to be needing to fix the oil pan and re do the oil change again. Secondly that was a Monday that Friday I ... Read More Google - Oct 1, 2025
Wow!!!….. stay away from this place!!! I have had a constant problem with my 2022 Nissan rogue where if I drive over 80 miles an hour I get a full dashboard of warning lights that the car is malfunctioned and the power is lowered. I’ve had this happen four times and they go in and they check the car and they tell me there’s nothing wrong with it. The diagnosis usually takes under an hour and they send me on my way as long as I don’t drive too fast it’s OK. I have reached out to NissAn ... Read More Google - Sep 11, 2025
I bought a car May 3rd the process went smooth sales guy Edward Gomez was amazing, but we are now August 15th and still have not received my plates, noone answers me or calls me back. Going on my 3rd temp plates.
If your word of mouth referrals are bringing you plenty of business, why would you dare associate your reputation with a well-known $25,000 deceptive scam that other dealerships have paid lawsuits for???
Several individuals have reported that promotional offers from Cavender Nissan, particularly those involving a potential $25,000 cash prize or other valuable prizes, may be misleading or deceptive.
These promotions often involve mailers or scratch-off games that appear to guarantee a large prize but require individuals to visit the dealership to claim it. However, upon arriving at the dealership, customers often find that the actual prize offered is significantly less valuable ... Read More Google - Jul 24, 2025
They lied to me on the phone about the deals they had going on and once I got there sent me in circles before the finally told me the actual deal. So if you like wasting your time, this is your dealership.
I thought it was a great buying experience until getting my windows tinted. Both back doors were damaged and the floors and speaker where covered in dirt.. I gave well over 2 months for them to fix the damage to my doors. I was told new door panels were ordered. Now I’m just getting the run around. Im over it. Report to BBB and leave it to karma at this point.
Bought a 2 year-old car with 21000 miles on it. I said I needed 2 keys and they refused to do 2, and then later changed their mind. That's one issue. Another thing is, I had an 8 hour drive back home after buying the car, and I there for 2 1/2 hours while they found the locksmith to come do the 2nd key at last minute and decal the car twice. And still didn't get it very clean but I couldn't wait any longer.
